Thank you.
If the file is created in Canada, with all the MPs phoning occasionally because of the backlog, your office in Nairobi probably may not have the facilities to deal with these kind of requests.
Have you considered having it centralized in Canada so that you would then obtain the information from the Nairobi office in one shot with 10 cases from 10 MPs rather than each MP calling the Nairobi office separately? Wouldn't that actually help streamline the process?