I'll take note of that.
I'd like to have a somewhat better understanding of the wait time dynamic, both where you are and elsewhere in the world. Mr. Gilbert could perhaps answer as well.
Have you previously modelled wait time and tried to explain its various components? We can of course conduct investigations, check documents, travel, conduct interviews and review the documentation. The fact remains that, in the processing of many cases, the essential aspect of wait times is simply down time, when the file waits in a filing cabinet or in an office.
Unless I'm mistaken, you said there was a waiting time of 29 months. Do you know for what percentage of that time the file is just waiting? I understand that you handle other files in the meantime. However, for a given file, for how many days does nothing happen because people are working on other files? Have you previously quantified that, in Nairobi or elsewhere internationally?