I can appreciate the fact that your office wants to be efficient. My sense is that we're asking folks to.... And you know as well as I that the community that talks to one another, in the sense of folks who need these services communicate quite well across the country, across the province, to find out where they can get things done quite quickly, which ultimately means at some point when folks recognize you're really good at what you do and your turnaround time is exceedingly quick.... We've known that in Niagara for a while. I'm not saying we kept it a secret, but nonetheless it won't take long before folks realize that. Because just looking at your own deposition here, your numbers are heading in an upward trend in not any normal fashion. They're on a graph in a sense of straight up. There comes a point where you get inundated as other offices do as well. And then we have the prospect of folks travelling, in a lot of cases believing it's best to come and see you because it's quicker, faced with the border back and forth, and finding out that perhaps you're no longer as efficient as you were.
My sense is that we need to look at what you do and perhaps do it in-country as well, as we're doing it in Buffalo. If we can do it in Buffalo, I'd be happy to see you in Niagara or elsewhere across this country, it seems to me.
Some of the challenges you're facing from folks in the different classes.... Because I noticed in your deposition you are looking at almost the whole gamut. Is there any one class, in your estimation, that is a little more challenging than others? At least anecdotally in Niagara, from my sense we have some difficulties with what happens with students, specifically because of the preponderance of colleges and universities in southern Ontario.
Do you see any one class that has more difficulty than the other, perhaps in a timely way, making sure they keep their status in a regular sense?