Yes. Very often members of the public or members of Parliament will present cases to me involving visa refusals by our officers, which they think are unreasonable. Then we look at the case and find out that applications were incomplete or unhelpful, applicants didn't provide the reason for travel or they didn't indicate whether they had relatives in Canada, or they didn't provide evidence of a history of travel. The best way that people can ensure they get a positive answer on a visa application is to provide complete information and a perfect application, and to be very careful about hiring an unlicensed consultant overseas to file their application for them.
We have a big problem overseas with an industry of what I call bottom feeders, who will guarantee people a visa in Canada. They will often intimate that they know someone in the Canadian consulate or immigration bureau and that if they are paid, in India, five lakhs or something, they will be guaranteed the visa. In fact, they don't know anyone; they don't have any inside track. Very frequently they will then submit a sloppy application on behalf of their client, often supported by fraudulent and counterfeit documents, which are often easily identified by our visa officers, which lead to a refusal. Then the client is upset because they think they didn't get a fair shot at this. Part of this is caveat emptor, buyer beware, which is why we have made available advertising, YouTube videos, warnings in 17 languages, both here and abroad, about the risks of engaging an unlicensed, unscrupulous immigration agent.