I would add that it's also a question of how our applications are being processed. My colleague referred to the fact that with parents and grandparents we end up spending a fair amount of our processing time chasing after the applicants to get them to bring us the documents we need to make decisions on their files.
In citizenship and in parents and grandparents, we're moving more and more to a model where we call for a complete application up front so we have the right pieces of paper and fees paid. We don't babysit the application any more. If we don't get a complete application right up front, we send it back to you and you can start again. That process of babysitting files has added to our processing times, and we're becoming tougher on that. That's a part of the processing time that belongs to the applicant, not us, but we get stuck with it at the end of the day.