That's a process that happens in our case-processing centre in Sydney. We have had issues over time with Sydney in terms of the available resources to staff that office. What we have at times is temporary funding that comes to an end, so we end up having to lay staff off because we don't have money to pay them any more. Then if there's more money that comes forward, we can rehire staff. That has, in the PR card renewal phase, created this kind of a glitch that you've seen.
We do have a process, as you've mentioned, for people to put forward an urgent request. Those are dealt with expeditiously, by determining if there is something that can be done quickly to move it forward.