We were waiting for the international rollout of our new computer system, the Global Case Management System. We refer to it as GCMS. So we instructed our staff overseas to work as hard as possible on permanent residence applications, to push harder and harder to move applications along. We set up numerous temporary services. We hired a lot of additional staff overseas to review applications. And we made that investment to ensure we would meet our targets, just in case of a problem with the system following its rollout outside Canada. We also made some changes. I mentioned what we did in Beijing, for example, with visitor visas.
More and more, we initiate the first part of the process here in Canada: we set up the files, which means they are complete and contain all the documents required to make a decision once the file is transferred overseas. And because the file is complete and all the necessary documentation is there, it is sometimes, if not often, possible to move forward without an interview.
So from a risk management perspective, we always strive to minimize contact with our clients. If there is no issue in terms of risk, we can rely on the documentation and move forward without an interview. And people can get the temporary or permanent visa they applied for.
As you can see, we are always trying to do better, which is part of our vision to keep this momentum going.