There's the use of technology as well. We're moving to 2D bar codes, for example, where the forms are downloaded, filled out on a computer screen, and sent to us. They get dumped into our system, as opposed to clerks sitting in offices and transcribing from paper to the new electronic system.
As we look at leveraging our modernization funds and being able to advance, moving to an online application process, centralizing applications, and making sure the applicants are doing as much up-front work as possible before they even apply will help us see more efficiency.