Thank you, Mr. Chair.
Thank you for coming in today and helping to illuminate this growing concern across Canada. It's a big challenge for us. It's important in my city of Toronto, where about half the people are immigrants. It's important that we get this right. We need to balance security with letting people into the country appropriately.
You mentioned in your audit in 2008 that there was an overall problem with performance indicators and performance metrics. These things seem fundamental to running any kind of department or operation.
What are the barriers to putting good performance indicators and performance metrics in place? There's lots of volume and there's lots of things that could be measured. Why haven't they been put in place?