To the Auditor General's team, I've read your two reports. It's quite stunning. This is dealing with the Border Services Agency. The decisions for detention and removal are arbitrary, there are no performance measures, no quality assurance. Because there is inadequate tracking of failed refugee claimants, CBSA doesn't know where a good number of them are, and this is partially because of a failed information technology program. There is inadequate training, and they're not managing the detention costs effectively.
This is the body that is supposed to deal with those who are failed refugee claimants, to detain them and remove them. It seems to me it's not the law that's the problem; it's the implementation of the law.
I recall that close to the end of last year I was asking the staff from CBSA how many people they could deport per year. They said it was 8,000, or thereabouts, and they couldn't do any more than that because they just don't have the information technology program in place. As a result, they can't keep track of people, etc. It seems stunning that we have both your report and their admission that they just can't manage. We know this from experience and from your report, which indicates there is no timeliness to the security screening and you don't know precisely how long it might take. Sometimes it takes months; sometimes it takes years. I know of a case that has taken eight years, and they're still trying to screen the person to decide whether the person is really at risk or not.
Have you noticed any improvement, especially in the information technology area? They have been saying for years that they would be able to have the global case management system, that it is all going to work out, and that it's almost there. That was as of mid-year last year. Can they actually track people now? Do they know where people are?