Can I just narrow it down? It's not just that. The key thing that was most disturbing is that the decision for detention and removal seems to be arbitrary, in your report. That was key, that sometimes they make types of decisions...and because there are no performance measurements, you don't know how they are making the decision. If there is not a consistent application of the law, then there is a really big problem.
As a result, I noticed in that report that because a detention cell is too small, they're cramming eight people in one place that is designed for one or two people and that kind of thing.
Is the decision-making process now better? Is it more consistent? Do they have performance reviews? Do they train their staff adequately? Do they have the kinds of things that need to be done in order to have good management practices?