Certainly, I'd be happy to.
Mr. Chair, the reason we looked at quality assurance was that we noticed.... It's a very difficult job that the visa officers have to do. The job relies very much on the information they have and then the judgments they have to make with it. Based on what is in front of them, they have to decide whether or not to request security screening on individuals. They use the tools that are available to them—indicators, etc.
But we noted in our analysis that actually very few of the requests they make come back with any information that would help the visa officer make a determination. It became clear in our reviews that in some cases they were not sure whether they were applying the indicators correctly or whether the indicators were the right indicators or whether they were up to date.
In that particular instance, while there's nothing to suggest that the individual should perhaps not have been allowed into the country, it's an admissibility determination. But going back to saying—