Mr. Collacott, dealing with permanent resident applications, if I have your testimony right, if I am hearing you, you're telling us that they don't really have time to check documents thoroughly because they have so many other things to do and they're not conducting face-to-face interviews in all cases. Yet these are the people making decisions on who's going to be a permanent resident to our country. Is that not concerning to you?
On February 28th, 2012. See this statement in context.