Thank you for the questions. They're both very good questions, Mr. Leung.
On the question of understanding the local culture, this is an area where you've got to provide as much good briefing as you can when an immigration officer arrives. At one point when I was in Sri Lanka, we introduced an immigration program, and there were 17 temporary duty officers in one year who I had to brief. That is very important.
On the question of checking fraudulent documents, though, the skills an immigration officer develops at one post are often relevant at another. If he has doubts about the validity of the document, then he should be able to check into it. One of the problems is that they usually don't have time, because of all the other pressures.
On the evaluation of soft skills, yes, that has to be done in number of ways. But on the soft skills, it's often how you relate to people in a western society. These can often best be judged by a good face-to-face interview. That doesn't cover all the skills you mentioned, but the face-to-face-interview offers a lot of opportunities to make judgments that you're not going to make in any other way. It doesn't replace all the other ways of checking on someone's qualifications. There's no question about that.