Right.
It used to be that we really had to depend on moving people to the spikes. That of course meant our flexibility was impaired, because it depends on the physical plant, which depends on the Department of Foreign Affairs and International Trade, the embassies, and the locations they have.
Every year we look at what the trend is, where we are going, what are the backlogs, and within our resource base we will often reallocate and move people around. For us, in the longer term, this is about leveraging our network and looking at our network in a more virtual fashion. With the global case management, we can start thinking about doing certain things in a centralized fashion in Canada, and only have certain parts of the decision made where you need local expertise.
Of course we also readjust our staff based on visitor trends. For example, when the Canadian tourism industry decided to make Brazil one of our key countries, all of a sudden we were seeing tourism out of Brazil triple, and that means more staff is needed to address that. We send temporary duty and also create emergency positions for short periods of time.