Sure.
What are the reasons that applications are not being put into active processing? Earlier, Claudette, you mentioned.... The numbers I'm quoting are for the working inventory, which means once they're in active processing. Why would they not be put into active processing? What is the reason that there are such long wait times? I know, from the experience we're having out of our offices, that we're having people wait 14 months before they get into active processing.