Yes.
It's people who have been treated at the border in a way that would have been inappropriate—they were mishandled, or they suspect or think that they have been the subject of either racial profiling or social profiling—and they have concerns. They call CCLA. They call us and say, “What do I do?”, or they tell us that they witnessed somebody being very inappropriate with somebody else and it ought not to happen.
Generally we tell them to go to the website and fill out the complaint form there. One of the issues that arises is that this is a very internal complaint form, and many times their impression is that everything is being kind of washed over, that it takes a long time, that nothing is being done to change it. As a result, people who cross the border often will say that it has not improved—