We expect that eTA users will be able to avoid turning to third parties, such as visa application centres. Since the Internet is available almost everywhere in developed countries, we expect that these people are going to use their smart phone or home computer to submit their eTA application.
If there is a problem with the information or if more information is required, the triage centre here in Ottawa, will be the first step. Someone will review the information provided by the individual and determine with our partners from Public Safety Canada if there is incorrect information or if it is possible to clarify the situation with the person involved. If so, the triage centre will issue the eTA from Canada. If the centre needs more information to clarify the situation, the person in question will be directed to a visa office abroad, where the person will have to be interviewed by a CIC officer.