In regard to the Internet aspect of it, on every file that was processed or submitted after February 2008, or after the first set of ministerial instructions, all the actual information on timeframes or processing delays is vague. There's actually nothing that can be found. As you mentioned, you're not supposed to be writing to program managers overseas. You're not supposed to be corresponding. When you were promised 12 months, as you said, and it has been well over 12 months--we're talking about another 24 months afterwards--then there's a definite problem.
On October 27th, 2011. See this statement in context.