The way to do it cheaply, effectively, without oversight, without monitoring control from this institution, is to connect this operation up to the User Fees Act because the service standard is set by law. If the affected department fails to deliver 90%-plus on the service standard, the law causes a loss of budget to that department and the department reports annually its production, its operational work. That's how you do it. That's how you can motivate departments to do this the right way within a specified timeline. That service standard is a political question, what's acceptable to Canadians to fix a file. It's really that simple. It's elegant.
On November 20th, 2012. See this statement in context.