I'm going to build on Professor Gilbert's observations. Rightly she pointed out that consumer protection is a requirement here. Privacy must be guarded.
I wish to highlight a problem that I've seen here. I'd like to ring the alarm bell about another group that will be adversely impacted by the proposed law: members of Parliament. When members of Parliament begin their multi-year journey serving Canada, some are unaware that a large part of their time will be dedicated to mobility issues, immigration issues.
I wish to caution that the absence of a framework for individual redress of the kind that already exists in the United States will lead to more work at the offices of members of Parliament. There is no federal consumer protection law allowing individual redress. Where will people go? To their member of Parliament, and it will always be an urgent crisis situation. They can't make their flight, or their relative can't come, or they're stuck somewhere.
I wish to point out that if there is no User Fees Act connection, it will be the members of Parliament who will provide the service that should be provided under the User Fees Act. I'll say a quick word and I'll close shortly. The User Fees Act is a friend. There is no better ally to a member of Parliament than the User Fees Act, because that law sets a service standard. That service standard is triggered by doing nothing on the part of the consumer or the member of Parliament. It is a save-work act. If this legislation goes through not connected to the User Fees Act, this will be a make-work act for members of Parliament, so beware.