Thank you very much. That is an important area that we should explore.
One of the things we are trying to do is to give as much information as possible up front so that individuals have a very clear idea about what is required and present the right information.
We're also hoping that through the use of these application centres people there will be able to give advice on what is missing from an application. They will not give advice about the process and what they should be submitting to these offices, but they can provide some advice on what is missing on the actual documents, and if questions have not been answered, and so on. That is often the basis for the refusals. There is just not enough information of that sort. Rather than have them revisit, we'd rather give more information up front so the applicants have a very clear idea of what is required and can move forward on that score.