I had been trying to poll other agencies that have had these cases so far around the conditional permanent residence issue, and what their experiences have been with getting in touch with CIC. Everyone I have spoken to has had great difficulty reaching anyone at CIC. I would say, just trying to communicate with CIC at a general level, not even in regard to these domestic violence cases, the wait times are often extremely long on the phone. Often you're just on the phone for a long time and then you just get a dial tone and you have to start over.
On March 5th, 2014. See this statement in context.