I think it speaks to the need for information about the existence of services.
Here in Canada we probably have one of the most sophisticated settlement and integration service sectors. Globally we certainly know that because we have lots of visitors from across the world coming in to take a look at our system, and yet, there are many newcomers who don't know about it. One of our own researchers, in “Making Ontario Home”, talked about upwards of 30% not using services because they weren't aware of them. So, pre-arrival information before they come, on arrival information in terms of letting folks know what services exist, where they are in their community, and the kinds of supports that they can get when they need it....