Perhaps I can talk first of all about the residency questionnaire. There was a great increase in the number of residency questionnaires that were sent out 18 months ago or so. We have tried to reduce that significantly. We've gone through a real blitz to try to reduce the number of residency questionnaires and have moved about 71% of those who had residency questionnaires into straight processing and on to testing. That's been very significant indeed—
