Madam Chair, what we do from Ottawa is we basically provide the functional guidance to the regional offices for them to monitor and work with the service provider organizations. We do have a small number of agreements that we manage from Ottawa, mainly pilot projects and the pre-arrival services as well. For the most part, what we do is we provide the functional guidance, the tools, and the oversight to ensure that there's a consistent approach across the country.
On February 19th, 2015. See this statement in context.