Madam Chair, yes, we do have the foreign credential referral office. There is a difference; many of you might notice in the documentation credentials versus qualifications. In the federal government, we use credential, which typically refers more to an education level; whereas qualification is a broader range of credentials, experience, and skill level. That's just the difference there, but it's interchangeable; the provinces and territories prefer qualifications and we use credential.
In the office, we provide information to newcomers beginning pre-arrival. We also provide pathfinding and referral services. We collaborate with Service Canada. They deliver services through the Service Canada offices all across the country as well as through the 1-800 number and their website. We will refer an engineer, for example, planning on going to Ontario, and they will connect them to the professional engineers association in Ontario. Even before arrival, people can start to have their credentials assessed.
Many of the regulatory bodies we've been working with—we started with 14 initially under the pan-Canadian framework, and now we work with 24 in total—have improved their processes dramatically. Many have fabulous websites where people can do practice exams or actually even do credential exams now as part of the credential process pre-arrival. There has also been a faster, timely process in having credentials recognized.