Mr. Manicom, I'm new to this committee so you can imagine what kind of a learning curve I've had here; the immigration file is above and beyond. You've been very helpful in my learning curve. I'll tell you why. First of all, when I started to study the file—and I knew this before but I started to study it in more depth—I realized that six or seven years ago we had almost a million people in a backlog, people wanting to get into this country. Now I understand it's down in the neighbourhood of somewhere around 600,000. I wondered how in hell this was accomplished. What a dramatic turnaround. Then you said—I think I have this quite accurately—that since 2006 ambitious rounds of improvements and innovation had taken place in immigration. I think that was in your opening comments. Can you tell me what those improvements and innovations were to take that backlog almost down 50%. What have you done?
On November 21st, 2013. See this statement in context.