The good news is we've been able to implement things like a 10-year, multi-entry visa that is increasingly being used, especially among business travellers. I think we have pockets of concerns in different parts of the world. One of the other members of the panel spoke of predictability and our competitiveness against other jurisdictions like Australia, which has moved well ahead of us in electronic processing.
There's nothing more frustrating for applicants than to go to a visa application centre or to a consulate and leave all of their personal documents, without any idea of what the process is or when they're going to get an answer. There has to be a way in this modern age to streamline the process. Other jurisdictions have implemented best practices in that area.