Through our automated approach, the plan is to look at automating the routine tasks. In the first instance, things like completeness checks will be automated, triaging to determine who the low-risk and the high-risk travellers are. The straightforward cases would be triaged through the automated system and would continue to remain in an automated system, where straightforward cases could receive automated decision making.
The more complex cases would be removed from an automated process and be dealt with by an officer. Those are cases where there's requirement for specialized or local knowledge, where there's discretion involved in the decision, or where any risk indicators have been flagged that would warrant the attention of an officer.