In a nutshell, the additional processing costs have been put toward the efforts that we used to tackle that large backlog of more than 6,000 that we had in July and August. The cost, for example, went to not just additional people showing up to help us process, but also to develop some new, innovative ways of what's called “leaning out” our processes. That actually enabled us—at Complexe Guy-Favreau, which is a temporary processing site in downtown Montreal—to at one point get up to several hundred, if not 300 or more, decisions a day. That's how we worked through that large backlog. I'm happy to report that large backlog is actually six people now, six decisions to be made. It's been an extremely successful endeavour, doing that.
On March 19th, 2018. See this statement in context.