Thank you both for being here, and I understand that the department has a difficult task ahead dealing with a lot of cases, including sensitive cases. You mentioned in your testimony that a lot of these individuals are trying to find out the truth. Individuals might be facing persecution or even death, and they must be asked tough questions, as you rightly pointed out.
My question is about the appointments. I'm trying to get at the root cause, and why we're seeing these allegations, and why we're seeing this in the news. Is there something you can provide to the committee? With these appointments, are we maybe overlooking something? Maybe in the old system we weren't looking at the credentials as closely as we wanted to. What are some of the recommendations you would give to the committee with regard to what we did previously and how we looked at these appointments, and how we looked at their credentials and their experiences?