Well, it doesn't make sense, because you've got, say, a refugee claimant who is rejected, and the lawyer saying that the refugee was dealt with completely unfairly by a board member who shouldn't have been hearing the case. The injustice just stands, and there's no learning from it. There's no learning for the institution. We want the institution to improve, and part of that is that situations are analyzed so that you can teach the members that this is what is expected or you can teach a complainant that the complaint wasn't valid.
On March 22nd, 2018. See this statement in context.