If I understand you correctly, what they need is ongoing support in addition to the various types of training offered.
You think mentoring might be a solution as opposed to ad hoc training. I am also thinking about what other witnesses have told us about the additional types of training offered following a complaint or an annual performance review, which were often not enough.
Are you saying that, rather than different types of training, what they really need is ongoing support?
I am trying to understand what exactly that kind of support would look like.