It goes back to being under-resourced. As I mentioned, we used to have different positions that no longer exist at the board, that provided an extra layer of support to our decision-makers. Those positions were eliminated in 2012 with the new legislation. As a result, as I mentioned, our decision-makers are spending too much time doing administrative work that could be done by registry support staff.
On April 24th, 2018. See this statement in context.