Thank you very much, Mr. Chair. I guess I'll follow up on the previous line of questioning.
When we had Professor Flaherty here last week, she mentioned the characteristics we'd be looking for and the qualities of an administrator and adjudicator. Things that were raised were consistency in decision-making, obviously, competence ultimately in the law, the right temperament or conduct, and then of course the ability to efficiently do the work.
It seems to me the complaints process addresses only the conduct aspect. It doesn't address the other three areas in which somebody might have questions about the decision-making: consistency, legal competence, or efficiency in operating. How are those other three areas addressed in your management of the IRB?