That's correct, because it's a highly specialized skill and it's not easy to find people and train them up very quickly in that particular area. From a human resources perspective, that's a far bigger challenge for us than the support end of things is. The support end of things is not what I stay awake at night over. It's more about whether we can find enough people who can decide claims fairly and quickly.
On April 24th, 2018. See this statement in context.