My purpose in making that comparison was simply to try to put the number of complaints into perspective against the number of decisions that are issued by the board on a daily basis. It doesn't mean, however, that an individual complaint is not important and shouldn't be given all the due process that's needed.
The problem we have—and I think it's graphically illustrated by the cases that were in the media—is that one or two incidents have the potential to drag down the reputation of the organization and the good work of the many other people who do this, day in and day out, and have no problems. That's the reason for focusing the attention on it, and that's the reason, really, for revamping the process.