The complaints process tries to accommodate vulnerable individuals. There are specific provisions in the revised procedure that address that, so we'll make accommodations if someone, for example, feels that they would be retraumatized by having to go through the whole thing again. We rely heavily on their representatives to advocate on their behalf, and we'll deal with the representative, for example, in terms of processing the complaint.
On April 24th, 2018. See this statement in context.