It is a concern. Sometimes the nature of a particular case is such that it can be dealt with very quickly. Other times the substance of the claim means it's going to take place over several sittings. Those cases then get scheduled over months and sometimes even over years.
As I indicated to you, it has an impact on people's recall. It's never good for us to be stretching these cases out over a protracted period of time.
Perhaps Mr. Kipling can speak to you about the average processing times and where we are in relation to that.