You're correct. The complaints process doesn't do that. In my view it shouldn't do that. Those are issues that have to do with how well the person is doing the job, not how they behave toward other people. It's training. It's the evaluation process. Those are the tools we use to address them. We have a good process for recruiting people. It's extremely rigorous. Whether it's on the public service side or the GIC side, only one in 10 will ever qualify to even be considered. That said, it's not perfect. Sometimes we appoint people who turn out not to be able to do the job. On the GIC side you have term limits. It's dealt with that way. On the public service side there are the disciplinary mechanisms associated with that. They are used. It's a slower process.
On April 24th, 2018. See this statement in context.