There are a couple of things I'd say in response to that. One is that the board's response to any given complaint is a function of the facts of the case. In a large majority of instances they are, in our experience, one-off instances where a member behaves in a disrespectful or rude way to a complainant; and those are addressed through things like training, reprimands, and apologies.
On serious matters like removal from office, in the case of Governor in Council appointees, the Governor in Council appoints, and it's the Governor in Council that terminates or removes a GIC appointee from office. That's not a power the board has. There are provisions in the act that deal specifically with that. They're complex and they're fairly cumbersome. On the public service side, the chairperson, as the deputy head of the organization, has the powers to remove a public service decision-maker, but again it's in accordance with following due process, collective agreements, and the statutory provisions around that.