Thank you, Chair.
Thank you, Mr. Aterman and Mr. Kipling, for coming.
Mr. Aterman, I'm going to pick up from what Ms. Kwan asked initially. I found it troubling that with a lot of the complaints—this is the experience of many complainants—the member quits or is moved or is somewhere else and therefore the complaint is never fully addressed. If you can't now sanction someone to return, do you think that under the new measures you'll be able to do so? If so, how will you be able to get the evidence of a member who leaves when he or she finds out there's a complaint about them?