Mr. Chair, I'll start and then turn the floor over to Mr. Orr.
We made a number of changes to try to provide better services to members of Parliament. The intention was to have one line to go through to simplify the kinds of inquiries we are receiving.
We also had a process for more complex cases—cases that the call centre might not be able to respond to—to have them addressed through the ministerial enquiries division. Our overall objective was to try to improve service and make it more facilitative for the offices of members of Parliament. Your input is invaluable in that.
I'll now turn to Mr. Orr to explain how we're trying to deal with some of the issues that members of Parliament have been experiencing with our MP call centre.