If I may just add, Mr. Chair, we have actually done a lot of outreach in terms of trying to locate the various individuals who had made applications, both by email and general call-outs. What the CFO is stating is that in the early days we had many who came forward. Now, despite all of the efforts that we're making to reach those clients, it's very difficult, but they will have recourse and rights if they do come forward seeking refunds.
Evidence of meeting #12 for Citizenship and Immigration in the 42nd Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was terms.
A recording is available from Parliament.