We've recently instituted, Mr. Chair, a single point of contact for MPs. This is to simplify matters for members of Parliament. Because of our integrated network, to which the deputy made reference, it's often difficult to know where an application is actually being processed. It may start off in a particular country. It may be processed in Canada. It may be at one of our centralized processing centres abroad.
What we have tried to do, therefore, is to say that you can come with a particular inquiry, and we will determine where the application is being processed and ensure you get a response within the specified service standards.