Thank you, Mr. Chair.
Yes, we've set this up recently with the new information line for members of Parliament. We are currently receiving about 3,500 inquiries per week, about 1,800 of those by phone and the rest by email. We are responding to the phone calls immediately, and the emails are being responded to within about 48 hours.
Specifically in response to the ministerial enquiries division, the unit is making a determination. If it is something that they can deal with rapidly, they are doing so. If it is a more complex issue, then it is automatically referred to the ministerial enquiries division, who will respond to that inquiry and get back to the constituency office or the MP directly.