In Surrey Centre I've had some complaints that a lot of people don't know how to access services. I'm not saying it's because of a lack of services, but perhaps just knowing about what services are available to them. Research apparently shows that government-assisted refugees are more likely than privately sponsored to access settlement services, which I believe is 87% versus 69%, as well as language training, which is a 50% to 42% ratio.
Are there any factors that influence the uptake of settlement refugees so that we can get those who are at 87% or 69% to 100%? What can the government do to encourage more uptake?