This is a two-part question.
What we have been experiencing with the refugees coming in is that the information they were getting in the three-day orientation sessions pre-arrival was dated. It was outdated when they came to us, and we had to update the information. It was completely different to what they had received.
The resource that they will need is better access to services, and by better access to services, probably I mean that settlement agencies should have access to the refugees at the hotels versus the clients staying at hotels for over a month without any kind of service at all provided to them. Those are the resources.
Should the Canadian government perhaps create extra reception centres for refugees who are coming in, that would be a lot better. That's one thing.
Another thing that we have experienced is that privately sponsored refugees fare a lot better because they have better resources through their sponsors who are around them all the time and through the support of the sponsors around them. I think that these refugees should be allowed to stay with sponsoring groups in areas where there are other government offices.
Let me give you an example. We were called out to Grey Bruce County where there was a sponsorship group who had a family they had to drive for 45 minutes each way so that they could access their language classes, LINC. They had to take them for over an hour so that they could get to a Service Canada office to get their OHIP cards issued to them.
We recommend resources such as making sure that refugees are housed and are permanently housed in a location that has those government services around. Those are some of the things.