I get it that they're free of charge, but I guess you're not quite getting my point that people are not able to access that service. That's my point.
As recently as last winter, I met with a group of vulnerable women who cannot access this service. You say it's available, but somehow they're not getting it. How does one go about getting it? Where are these service agencies? Does someone just show up at the agency and say they need the service and are provided with it, or not?